EnterpriseWorks Associate Director of Operations The EnterpriseWorks Associate Director of Operations is responsible for the leasing of the incubator facility, budgeting for rental income and operational expenses, and maintaining the facility. The position optimizes space allocation and rental revenue associated with the incubator and finds space solutions to meet the needs of entrepreneurs. This position is also anticipated to support the planning for the expansion of EnterpriseWorks and the addition of LabWorks. DUTIES AND RESPONSIBILITIES: TENANCY Responsible for EnterpriseWorks Leasing. Entails allocation of lab and office space for incubator clients, managing lease pricing, managing renewal and graduation timelines, new client onboarding, space and equipment planning. Provides project management of facility improvements, renovation, construction, and tenant improvement projects for EnterpriseWorks. Will navigate the procurement processes of the University for facility modifications and maintenance. The Associate Director for Operations leads the EnterpriseWorks incubator operations and property management. Also responsible for managing the physical property’s appearance, suites, common areas, and amenities to provide a competitive facility to serve the needs of entrepreneurs and help support the Research Park community. Monitoring of incubator clients for graduation from the incubator and the transition into the Research Park or community when feasible. Responsible for managing allocation of EnterpriseWorks and Research Park services available to incubator companies in coordination with the management team at EnterpriseWorks. This includes allocation of entrepreneur programs for startup clients with contractors, referring clients to relevant events/training resources, purchasing resources on campus, use of core labs through on campus through EnterpriseWorks, allied status benefits, and other amenities through the Research Park. Manages the annual renewal process with tenants of EnterpriseWorks, which includes scheduling annual reviews to determine company progress, evaluate programs leveraged, use of existing space, employment changes, future space needs, and adherence to safety and operating guidelines of EnterpriseWorks. Provides tours of the incubator as requested for visitors and aiding with University official guests such as alumni, industry partners, and other university departments. OUTREACH & ADMINISTRATION Supports the planning, strategy, and pre-leasing for new incubation facilities as the LabWorks and EnterpriseWorks 2.0 projects progress. Supports outreach to other incubator locations in Illinois to provide expertise sharing and operations guidance where appropriate or contracted with UIRP LLC. This includes support for the EDA grant funded programs that assist entrepreneurs throughout Illinois. Introduces incubator services and programs to new entrepreneurial prospects, including startup companies, faculty and student inventors, and community tech entrepreneurs. Supervises staff including a part-time Lab Manager and the Facilities Manager. This includes task assignment, ongoing performance management with coaching and feedback, career development mentoring, leave approval, and conducting annual performance reviews. Coordinates the relationship with the University of Illinois Division of Research Safety (DRS) with EnterpriseWorks, including planning new lab tenant plans, hazardous material disposal, annual lab audits, managing lab safety training verification, and troubleshooting safety concerns. Manages the EnterpriseWorks facility budget planning with the Research Park Associate Director for Administration. This includes making revenue projections, facility investment recommendations, and forecasting capital improvements needed to maintain the facility. Manages student employees that support entrepreneurship projects for startup clients. This includes interviewing and recruiting students for these roles, managing their projects for clients, and providing performance reviews. Coordinates with others in the UIUC entrepreneurial ecosystem and the Research Park and EnterpriseWorks leadership to identify new emerging small businesses for incubator services. Executes detailed data management of incubator client engagement with entrepreneurship programs, monitoring progress of companies, and tracking performance metrics and data of related companies. This includes management of the CRM system (Salesforce) for project management workflow and incubator company information, including employees, insurance, and lease information. Prepares information on incubator activities and performance for the UIRP, LLC Board of Managers for meetings and other requested information. Other duties as assigned or needed to support the EnterpriseWorks incubator. QUALIFICATIONS Education – Required: Bachelor’s degree in business administration, finance or related field required. Preferred: Master’s degree preferred. Experience – Required: Minimum of five years of professional level experience working in management of operations. Experience working with small businesses in planning operations, business projections, and guiding entrepreneurs. Prior experience with higher education, purchasing, administration, and contracting systems. Preferred: Prior experience working with technology small businesses is highly recommended, with an understanding of entrepreneurship and technology commercialization. Experience in higher education administration, including work with faculty and graduate students to develop new ventures, license technology, and successful commercialize research. Experience with entrepreneurship ecosystems, business incubators, small business mentoring, accelerators, and commercialization programs. Knowledge, Skills, and Abilities – Commercial real estate knowledge, including leasing and property management. Ability to use CRM or database systems for tracking of information and records management. Salesforce or other CRM software experience with experience with data management, metrics, dashboards, and presentation of analytics. Excellent interpersonal communication skills, writing ability, and comfort in public speaking with varied audiences. Problem-solving skills to address difficult, complex issues and overcome challenges with clients into positive outcomes. Demonstrated ability to interact effectively with faculty, students, staff, alumni, vendors, and other stakeholders. Professional excellence in customer service and business development, including experience with client development, proposals, and project management. Ability to act with initiative, make independent decisions, and prioritize with minimal direct supervision. Ability to multi-task by managing multiple projects simultaneously and meet concurrent deadlines. Environmental Demands: Work is mostly performed in normal office setting. Some travel to meetings may be required. APPOINTMENT STATUS: Full-time academic professional, grant-supported appointment renewable annually pending continued funding and satisfactory progress within the position. Qualified individuals will be eligible to receive vacation, sick, and personal leave; retirement through the State Universities Retirement System; and group health, dental, vision and life insurance. Start date is as soon as possible after the close of the search. Salary is commensurate with experience and abilities. TO APPLY: Applications must be received by September 24, 2021. To apply, all candidates must submit an online profile through https://jobs.illinois.edu by the close of the posting period. Qualified candidates must upload a letter of which details qualifications noted above, resume and the names and contact information of three professional references. All requested information must be submitted for your application to be considered.