More than seven billion people depend on farms for healthy and affordable food. By 2050, the global population will surpass nine billion and farmers will need new ways to deliver on this surging demand. They’ll be seeking options that both sustain the environment and help them to be economically viable, and are increasingly turning to the world’s leading Farmer Management Software (FMS), Granular. As an organization, we are committed to delivering the most innovative and industry leading digital products that our customers will love. The Advisor Customer Success Manager plays a critical role in ensuring success for our channel of Advisors across North America. They coach and enable Advisors to deliver exceptional service to growers, resulting in customer satisfaction, renewal, and expansion. Advisor CSMs are knowledgeable about precision agronomy and passionate about helping advisors build a strong business. They love interacting with customers, solving problems and evangelizing the benefits of digital tools in agriculture. At Granular, you’ll have the opportunity to work with a top-tier leadership team with proven entrepreneurial expertise on a mission to revolutionize the $3 trillion agriculture industry. We’re growing quickly, and expanding our team in [Illinois/Iowa]. Currently, we’re operating in an employee-focused response to COVID-19, with 100% remote work until it is safe to return to the office. We’re looking for self-motivated, intellectual, and versatile individuals to join our team to improve the lives of our farmers. What You’ll Get To Do: Establish yourself as the trusted Advisor CSM for 40-60 agencies in Illinois and Indiana Master Granular’s Agronomy software tools, product offerings, pricing, and services Catalyze existing customer retention and expansion, contributing to digital adoption and revenue growth goals in your area Enable advisors in various growth stages to deliver more value to their end customers through strategic guidance and product knowledge Partner with the Education team to onboard new advisors and deliver seasonal and new product training Act as an internal advocate for advisors, sharing feedback and ideas with leadership, product, sales, CS, and marketing teams Willing to travel up to 25% of the time Compensation is competitive and commensurate with experience Who You Will Do It With: Collaboratively deliver results in a fast-paced environment with teammates who are passionate about serving our customers! Join five Advisor Customer Success Managers representing each of our U.S. digital areas Contribute to your Area Team that includes 5-10 digital reps from sales and CS to execute our program for your customers. Collaborate with Sales, Product, Marketing, Education, Support teams to help improve our customers’ experience Opportunities to grow will include positions in CS, Sales, GTM, or management as we scale our impact to more customers Our Ideal Candidate: Resides in Illinois, Indiana, or nearby state Minimum of 5 years of work experience in customer-facing role with technology company or agricultural vendor/service provider. Customer Success Manager experience and/or channel experience is a plus Bachelor’s degree in agronomy preferred with precision ag or agriculture consulting experience required. Master degree is a plus. Passionate about agtech and helping customers adopt digital tools Adaptable team player that thrives in a fast-paced, changing environment Goal-oriented, motivated by metrics Outgoing, outspoken with an ability to build strong relationships Effectively communicates complex information Organized, analytical, comfortable with details Proficient in Google Apps, Microsoft 365, and customer-facing software like Salesforce, Zendesk Perks And Benefits Upward mobility. We are growing and need talent who can take on increasingly challenging and rewarding roles Generous Vacation 401k Matching Program Employer sponsored Medical, Dental, and Vision Vision, Dental and Dependent Care FSA Family, Maternity and Paternity Leave Learning and Development Programs Open floor plan and dog-friendly offices Apply online Who We Are: Granular is Farm Management Software (FMS) that is helping thousands of farmers to build more profitable and efficient farms today and steward their lands for generations to come. As the world’s leading FMS, Granular uniquely combines an industry-leading support team with the most recommended suite of easy-to-use powerful software to help farmers and their teams run all aspects of their farm business. From financials to agronomy to operations, farmers are now able to make data-driven decisions with greater confidence in an increasingly challenging environment. Granular was founded in 2014 with the mission of helping farmers run more profitable and efficient business instead of maximizing bushels. Built as a collaboration between several of the most advanced family farms and top technology investors including Google Ventures, Granular is widely credited for launching the first modern, built in the cloud and mobile-centric FMS in 2014. In 2017, Corteva Agriscience acquired Granular to bring together the best technologists, scientists, and entrepreneurs from across the world with its global presence and deep resources to serve the needs of farmers through the transformative effects of digital technologies. Today, our over 400 passionate employees are on a mission helping our customers solve their problems today and for food demands in the future by transforming agriculture through continuous innovations in farm productivity, profitability, and environmental sustainability. Granular is San Francisco-based, with offices worldwide. Granular is an independent, wholly-owned subsidiary of Corteva Agriscience (NYSE:CTVA), a spin off of DowDuPont™. Learn more about our company and people at http://granular.ag/, Twitter, @GranularAg, and Instagram, @Granular_Ag, or facebook.com/GranularAgriculture/ We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.