Education Specialist

Company Name: 
Category: 
Administrative & Support Services
Status: 
Full-Time
Post Date:  
5/30/2018
Contact Email: 
Description: 

Granular is the leading software and analytics company for agriculture. We are revolutionizing one of the world's largest and most important industries by making farmers’ lives easier and making them more profitable. Our products help farmers get access to land, make more efficient use of inputs, and make better business decisions. We currently have offices in San Francisco, CA, Champaign, IL, and Des Moines, IA. This role will be based in Illinois or Iowa.

We're looking for an Education Specialist for our small, early-stage team. Together we are setting the standard for how digital education & training is carried out in the ag tech space. Education Specialists make it simple to learn our programs, and empower users to get value from the many business management tools we offer. They use an expansive educational toolkit, including e-courses (The Granular Academy), in-app guides & messages, help articles, how to videos, webinars, and blogs, in delivering a unified learning experience for all products. Specialists are measured by their ability to increase product mastery and drive customer engagement, and are passionate about helping others learn & succeed!

Your work will help ensure we have the most skilled users in our industry. Your job scope will primarily include coordinating our customer webinar series, packaging and sometimes delivering training sessions at our customer field events, and working with our how-to video resources. You report to the Director of Professional Services & Education, and you will interact with both internal stakeholders (Marketing, Learning & Development, Customer Success) and customers to execute our evolving strategy.

WHAT YOU WILL DO

  • Coordinate our customer blog series by arranging logistics, scheduling speakers, writing scripts, and managing audience participation and follow-up 
  • Coordinate training sessions at our in-person regional customer events, "G-Schools", by writing scripts, packaging educational assets, scheduling & coaching speakers / facilitators, and delivering training presentations 
  • Increase usage of how to video content across our multiple platforms (Skilljar, Vimeo, Zendesk Guide) by promoting and/or re-packaging existing content, keeping existing content current, publishing new content, and measuring traffic
  • Develop educational packages & courses in response to critical knowledge gaps or team / company goals 
  • Collaborate with Marketing, Sales, & Learning & Development departments to provide educational content and guidance for prospect, employee, and partner product training 
  • Translate the user experience with key metrics, analytics and anecdotes that allow the company to understand our strengths and opportunities

OUR IDEAL CANDIDATE

  • Has direct experience and/or professional understanding of the agricultural industry, in order to understand the business challenges our customers are addressing as well as how to relate to the industry culture
  • Has a minimum 3 years of digital education or related experience. Ideally, you have contributed curriculum, content, or materials to a learning management platform
  • Has experience/comfort using video editing tools 
  • Can deliver measurable results in a training environment
  • Is comfortable tackling large projects, and excels when unifying and working with multiple teams in order to accomplish end goals
  • Is familiar with multiple educational mediums (Skilljar, WalkMe, Zendesk, etc.) and are comfortable working with these types of tools 
  • Is willing to travel to G-School customer events across the country two quarters per year
  • Is comfortable with and embraces change. Our product changes, our processes change If it’s broken, we fix it!
  • Exudes optimism, teamwork, and simplicity in your work at all times
  • Minimum BS or BA from a leading university, preferably with a track record of academic excellence

PERKS

  • At Granular, perks are more than free lunches, flexible work environment, a stocked fridge and happy hours (which we have). We value diversity and treat every employee with a high degree of autonomy and respect.
  • Have a big impact by joining a small, fast-paced and smart team. We are having fun building a great company and helping one of the most important industries in the world.
  • Upward movement.  We are growing quickly and need talent who can take on increasingly challenging and rewarding roles.
  • Employer sponsored medical, dental, vision.
  • Open floor plan, dog-friendly offices.
  • Competitive salary, bonus plan and generous 401(k) match.

You can apply for this position at:

https://boards.greenhouse.io/granular/jobs/1139726