Customer Success Manager

Company Name: 
Category: 
Project Management
Sales/Business Development
Status: 
Full-Time
Salary Range: 
Competitive total compensation package
Post Date:  
12/21/2017
Contact Email: 
Description: 

ABOUT US

Granular is the leading farm management software and analytics company for agriculture. We aim to revolutionize one of the world's most important industries by making farmers’ lives easier and helping them make better business decisions. We do this by using the latest cloud technology and data science to improve farm efficiency, yields and profits, all while helping our customers manage their environmental footprint.

Granular is in a rapid phase of expansion, going from 75 employees to >200 over the next year or so. This is the opportunity to get in while we’re still relatively small and help shape the future of the company.

 

ROLE

The Customer Success Manager (CSM) owns the customer relationship at Granular. Successful CSMs are technology-savvy individuals that work directly with farmers to help them improve their business.You'll Engage with large grower clients, plan implementation, capture feedback and help farmers take analog processes into software...it's a big change management challenge and we're looking for folks with the desire and analytical ability to pull it off!

 

RESPONSIBILITIES

  • Own the Customer Relationship for 30-40 large scale farm operations.

  • Lead the Customer Journey, spanning product adoption, business reviews, and renewals. Your goal is to lead your customers to outsized value and create strong brand advocates. Customers that tell the world about Granular are good for everyone!

  • Ensure full retention of your customer base - churn is your key metric.

  • Provide regular business insights by analyzing account data and help your customers improve your business - your role is to not only consult, but to stay right by your customers' side and help drive change in their organizations.

  • Quickly become an expert with Granular's software in order to train and motivate your accounts

  • Become fluent in the competitive landscape so that you fully understand Granular's differentiation and can regularly articulate that to your accounts.

  • As the voice of the customer, you will contribute to the product roadmap and provide regular feedback to the Product Team to ensure that we are driving increasing value to our customer base.

 

YOUR SKILLSET

  • Ag experience and love for the industry is a must. That means you either grew up on a working farm, studied ag in college, or have worked in the industry

  • 2-5 years of work experience in customer-facing role with a tech company, consulting firm, or other similar organization

  • BA or BS from leading university

  • Track record of academic excellence

  • Detail and process oriented - analytical and structured in your thinking

  • Outgoing, assertive and enjoy working with people

  • Enjoy working with software and analytics and have knowledge of business software applications

 

BENEFITS

  • Competitive total compensation package

  • 401k match

  • Medical, Dental, Vision

  • Rapidly growing tech startup within one of the world’s most influential agriculture companies

Location: Champaign, IL office in UIUC Research Park

How to apply: Please apply through the link here